Home | Customer Service | Press Room | Contact Us | Site Map 
 
About Us
Products & Services
Billing & Payment
Safety & Outages
Storm Center
Save Energy & Money
Community Connections
Education
Kids & Teens
Palmetto Security Systems
Servicios En Español

CEO Letter


How we’re looking out for you

G. Thomas Upshaw | President & CEO

Palmetto Electric Cooperative members tell us they like how we’re “looking out for them.” Maybe you don’t understand what that means. It’s fair for you to ask, “How, exactly?”

Here are a few ways:

The cooperative business model insures we are looking out for our members. We operate on a not-for-profit basis, so we don’t have to be concerned with reaping ever-larger profits to pay ever-increasing dividends to stockholders. We simply focus on serving our members. Any money we make over operating costs, we can return to members in the form of capital credits. Palmetto Electric Cooperative will return approximately $1 million to its members this year.

Our goal is to provide affordable, reliable energy at the lowest possible cost. In this respect, we look out for our members by maintaining our long-standing, close working relationship with the state-owned utility, Santee Cooper. Palmetto Electric and the 19 other independent, consumer-owned co-ops around the state together represent Santee Cooper’s largest customer. The co-ops and Santee Cooper collaborate to meet South Carolina’s power needs for decades to come. While energy costs are rising across the electric utility industry, you can trust that our partnership with Santee Cooper helps hold down your power costs as much as possible. As for service reliability, co-ops continue to have some of the industry’s highest ratings for keeping the lights on. We diligently maintain our systems to minimize outages.

Our co-op is taking all possible actions now and in the future to moderate future cost increases. Every day, we look for ways to improve efficiency, including using the latest proven technologies. Did you know that the Federal Energy Regulatory Commission considers electric co-ops industry leaders in deploying automated meter reading (AMR) technology? AMR doesn’t just reduce the cost of meter reading, it gives us — and you — more and better information on power use and quality. With AMR and other technologies, we can better maintain our distribution system to reduce line losses. That reduces our power costs, which saves our members money.

We’re here to help members manage their energy use. We have scores of resources available to help you. Contact us if we can help. We’ve also listened to our members who want us to develop renewable sources of energy. We’ve done just that through our GreenPower program, another collaboration with Santee Cooper. South Carolina’s electric co-ops will continue to investigate renewable energy sources where it is cost effective and where it makes sense for our membership.

Really, we see to it that everything we do makes sense for you, our members. Rest assured, Palmetto Electric Cooperative is looking out for you.