Report an Outage

What To Do First

Report Power Outages:

1-866-445-5551

1. Before you call, check your fuses or circuit breakers, including those on the meter pole, to see if they've blown or tripped. If they have, the problem may be within your own wiring and you will need to correct the problem in your system.
2. Check the outside disconnect below the meter (not all buildings have an outside disconnect).
3. Check with a neighbor to see if they are out of power, too. That will help us to determine the extent of the problem.
4. Call PowerTouch, Palmetto's outage management system at 1-866-445-5551.

After you respond to a few simple questions, crews will then be promptly dispatched to your area. You can report an outage by using the phone number where you receive service, your account or meter number.

After you call, unplug sensitive electronic equipment such as computers, satellite receivers and TVs until normal power is restored.